FAQ
Q: Where can I purchase SHINWA products?
A: Please contact the distributor located in your country. If there is no distributor in your country, please contact us via our website or by phone at: +81-256-63-8160.
Q: How can I purchase SHINWA products?
A: Please contact your local distributor for guidance.
Q: What are Shinwa Rules Co., Ltd.'s business hours?
A: We are open from 8 AM to 5 PM Japan time Monday through Friday, except on Japanese national holidays.
Q: Where is Shinwa Rules Co., Ltd. located?
A: Our headquarters are located in Tsubame-Sanjo, a prominent metal manufacturing area in the center of Japan’s Niigata Prefecture. If you would like to contact us by mail, please use the following address:
Shinwa Rules Co., Ltd. Overseas Sales Department
3481 Koike, Tsubame, Niigata 959-1276.(Map)
Q: I am looking for promotional goods.
A: Among our various products, the 15 cm-long metallic ruler with a custom message engraved on the back is the most popular workshop appliance piece. The minimum order we accept for this item is 1,000 pieces. We can customize the scale resolution, length, width and thickness of the item to best suit your promotional campaign. We can also offer other promotional items, so please feel free to contact us for more details.
Q: Can Shinwa Rules Co., Ltd. develop a product for us?
A: Please feel free to contact us. We would be delighted to look into the feasibility of meeting your request. If possible, please provide the specifications of the item you want, as that will allow us to provide you with an estimate sooner.
Q: Can Shinwa Rules Co., Ltd. provide custom-made items?
A: We will do our best to meet your needs. Please feel free to contact us. Please provide the specifications of the item you want, as that will allow us to provide you with an estimate sooner.
Q: How long does Shinwa Rules Co., Ltd. take to ship out the products?
A: Please contact us to find out the availability. In most cases, we will be ready to ship out the products you desire in a few weeks.
Q: What is the minimum order quantity of SHINWA products?
A: The minimum order quantity varies depending on the product. For example, the smallest order we accept for 15 cm metallic rulers is 1,000 pieces. Please contact us to learn about the minimum order quantity of the product you wish to purchase.
Q: Can I purchase SHINWA products outside of Japan?
A: Yes, you can purchase SHINWA products from the distributor near you. If you are in a country without a distributor, please contact us in Japan.
Q: What kind of payment options does Shinwa Rules Co., Ltd. accept?
A: We accept T/T remittance in advance. Unfortunately, we currently do not accept other payment options and we apologize for any inconvenience. We will start shipping after we confirm the payment. Please be aware that we charge shipping and handling fees in addition to product prices.
Q: What kind of raw materials are used with SHINWA products? Do any SHINWA products contain raw materials restricted by Directive/2002/95/EC?
A: We are committed to product safety and we do not use any substances which are restricted by the Restriction of Hazardous Substances Directive. Please be assured that you may use our products without exposure to hazardous materials.
Q: How can I return the products I purchased from Shinwa Rules Co., Ltd.?
A: Please contact us for details. You may also reach us by phone at +81-256-63-8160.
Q: I need assistance on the use of a SHINWA product.
A: Please contact us for details. You may also reach us by phone at +81-256-63-8160.
Q: What is traceability?
A: Traceability establishes that a measuring instrument manufacturer's standards or measuring instruments' calibrations are being adjusted in accordance with modifications to national and international standards.
Q: What is JCSS?
A: JCSS stands for Japan Calibration Service System. Registered manufacturers are allowed to use the JCSS accreditation symbol on their calibration certificate, confirming their product's traceability is equivalent to the nation's authorized institution's approval. And yes, Shinwa Rules Co. Ltd., is registered with JCSS.
Q: What is JCSS (Japan Calibration Service System)?
A: JCSS consists of the National Standards Provision System and the Calibration Laboratory Accreditation System introduced by the revised Measurement Law that was enforced in November 1993. Calibration laboratories are assessed and accredited for their technological capabilities and traceability by the National Institute of Technology and Evaluation (NITE) to meet the requirements of the certified international standard ISO/IEC 17025.
Q: How can I obtain a traceability chart from Shinwa Rules Co., Ltd.?
A: We will issue a traceability chart with a calibration certificate. Please note that the certificate is subject to a fee.
Q: What is uncertainty?
A: It is a set of possible states or outcomes where probabilities are assigned to each possible state or outcome.
Q: What is the value of uncertainty measured by SHINWA products?
A: Uncertainty measured by our metallic scale at less than 1,000 mm is 0.02 mm, and 0.06 mm when over 1,000 mm and less than 2,000 mm.
Q: Does Shinwa Rules Co., Ltd. have ISO 9001 accreditation?
A: Yes, we do. Our registered number is JQA-3160.
Q: What does JIS stand for?
A: It is an abbreviation of Japanese Industrial Standards.
Q: Does Shinwa Rules Co., Ltd. have ISO/IEC 17025 accreditation?
A: Yes, we do.
Q: Can Shinwa Rules Co., Ltd. calibrate for ISO/TS 16949?
A: Yes, we can.
Q: How is Shinwa Rules Co., Ltd. trying to produce environmentally friendly products?
A: In order to leave our beautiful planet earth to future generations, Shinwa Rules Co., Ltd. is developing and merchandising environmentally-friendly products by participating in activities such as green procurement and complying with RoHS.
Q: Where can I find information about Shinwa Rules Co., Ltd.'s sales campaign updates?
A: We post information regarding our commercial activities on this website. Please feel free to check our website regularly in the future.